Accessing e-OSCAR from within a Corporate Network
In addition to the Personal Computer and Web Browser configuration, the user's network configuration is also critical to successfully using e-OSCAR. In order to enable the e-OSCAR system to handle a high volume of secure transactions over the public Internet there are several very important network communication protocols that must be followed:
- The user must maintain a constant IP Address in accordance with the SSL standard. In order to verify the user's session each time data is submitted, the user's IP address is checked to ensure that it has not changed. It is very important to pay close attention to this if the user is operating out of a network that has multiple proxy servers or a clustered firewall environment. The user must not change their external IP at any point during the session or they will be logged out of the system and will require a reset by the company system administrator prior to being allowed to log back in.
- The other main area that may need to be addressed has to do with the session timeout value within the user's network. When handling large reports there are times when a response is not handled within the standard amount of time one typically expects when downloading a regular web page as some of the responses for these reports may have several thousand times more data. Specifically, the time between successive requests should be set to greater than the e-OSCAR session time out value. The company System Administrator sets this value. For example, if the e-OSCAR session time out is set for 15 minutes, the corresponding proxy and network settings should be greater than that. The e-OSCAR System allows for session time out values between 5 and 30 minutes. Generally, 15 minutes or more is recommended.
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Call the e-OSCAR Help Desk at (866) MY OSCAR or (866) 696-7227 from 8:00 a.m. to 8:00 p.m. ET Monday through Friday.